Privacy Policy
Introduction
Our (Privacy Policy) concerns the method by which we collect, store, use, and protect your personal information. It is important that you review this Privacy Policy. By personal information, we mean information that is linked to a specific person and is used to identify them. We do not consider any anonymous information as it is insufficient to constitute personal information, but we do collect personal information from those wishing to use the Al Ray Al Saded Real Estate website or associated internet pages. By providing us with your personal information, you authorize us to process this information according to the terms and conditions of the (Privacy Policy). We may amend the (Privacy Policy) at any time by announcing this amendment and publishing the modified version on the website. The modified version of the (Privacy Policy) shall be effective from the date of its publication. Following the publication, your continued use of the website is considered acceptance from you of the terms and conditions in the modified version regarding our method of processing and handling your personal information that you provided to us. We hope you will check the website from time to time to follow announcements of any amendments to the Privacy Policy.
The (Privacy Policy) covers the following topics:
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Our collection of your personal information.
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Our use of your personal information.
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Your use of your personal information and other users’ information.
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Use, access, browsing, and modification of your personal information.
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Third-party website links.
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Cookies.
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Misleading or fraudulent electronic messages.
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Protection of your personal information.
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How you can contact us to inquire about the (Privacy Policy).
Our Collection of Your Personal Information
As part of registration on or use of the website, you will be asked to provide us with specific personal information such as your name, shipping address, email, phone number, and other similar information, as well as some additional information about you such as your date of birth or any specific information for your identity. Furthermore, for the purpose of verifying your identity, we may need you to provide us with valid proof of your identity (for example, a copy of your passport and visa or residency permit, national ID, and/or driver’s license). Information about your transactions and activities on the website will be collected. Please note that we may use your Internet Protocol (IP) address, which is a unique number assigned to your computer server or Internet Service Provider (ISP), to analyze your activities and improve website management. We may collect additional information about your computer (e.g., browser type) and browsing information (e.g., pages you visit on the website) in addition to the number of times you use the website. Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your communication with the customer support team or through your responses to surveys. We may also collect other ratings and comments related to your use of the website. When we compile personal information for statistical purposes, the names of the information owners must be anonymous.
Our Use of Your Personal Information
We use your personal information to provide services and customer team support, to measure and improve our service level to you, prevent illegal activities, enforce the terms of the User Agreement agreed upon with you (“User Agreement”), resolve problems, collect fees, provide you with promotional electronic messages, and for the purpose of verifying the information you provided to us with third parties. For example, we may share some of your personal information with banks or credit card authorization entities to process and verify services, or with third parties for the purposes of checking for fraudulent activities. Despite our commitment to maintaining your confidentiality, we may need to disclose your personal information to law enforcement agencies, government bodies, or third parties if we are obligated to do so by court orders or other legal departments to comply with the law, or when we believe that disclosing your personal information may prevent physical harm or financial loss, or to report suspicious activity, or to investigate potential violation of the terms and conditions of the User Agreement and any agreements, or to protect proprietary rights, the safety of the construction site, our users, or others. We may disclose your personal information if Al Ray Al Saded Real Estate or any of its subsidiaries or affiliates, or any of its assets related to its business, is sold to a potential buyer, for the purpose of continuing the website’s activity or in connection with this sale for the purposes described in this policy. We may share your personal information with our other affiliated group companies for the purposes described in this Privacy Policy. Contact information will be the personal information you provided us upon registration, which must be kept up to date at all times. Information related to products you buy or sell or auctions you participate in will be displayed on the website. This information may include details about your user identity, ratings, and comments associated with your use of the website. By registering on or using the website, you are considered to have given us explicit authorization to receive promotional electronic messages about our services, in addition to electronic messages regarding changes and new features on the website. If you do not wish to receive such messages, you can simply select the link to stop sending these messages to your email address, available at the bottom of any of these electronic messages, or go to the “My Account” section on the website. Furthermore, we use your feedback about the website for marketing purposes, and by providing this feedback, you agree that we may use it for marketing purposes.
Your Use of Your Personal Information and Other Users’ Information
Members may need to share personal information (including financial information) with each other for the purpose of completing transactions on the website, and you must respect the confidentiality of other members on the website at all times. We do not guarantee the confidentiality of your information when you share it with members on other websites, so you must request information about the privacy policy of those websites before you proceed to provide them with any personal information data. This Privacy Policy does not cover your disclosure of your personal information to a member on another website. You agree that you will not use the personal information you received from the website about any member on another website in accordance with the applicable laws in this document. You acknowledge and agree that you must use the personal information you received from users on other websites in accordance with the applicable laws.
Use, Access, Browsing, and Modification of Your Personal Information
You can access and review your personal information through the “My Account” management page on the website. If your personal information changes in any way or you provided incorrect information on the website, you must update or correct it immediately, either by viewing it in “My Account” or by contacting the customer service team. The “Customer Support” link at the top of every page contains the email address and phone number for this department. Please note that we will retain your personal information during and after your termination of use of the website as legally required, for the purpose of overcoming technical obstacles, preventing fraud, assisting in any legal investigation, and taking any other actions stipulated by law.
Third-Party Website Links
The website may contain links to other electronic websites. Please be aware that we are not responsible for the level of privacy followed on these other websites. We encourage you, when you move from our website to any other website, to read their (Privacy Policy) statements if you intend to give them your personal information. Our (Privacy Policy) only applies to your personal information that we collected on our website.
Cookies
Like many websites, our website uses cookies, which are small computer files installed on the hard drive of your computer. When you visit specific internet pages on the website, the record recognizes your browser through a unique and random number. The cookies we use do not reveal any of your personal information. These cookies help us improve your performance on the website and help us understand which parts of the website are most used. You have complete freedom to cancel these cookies if your browser allows it, and this does not affect your use of the website.
No to Misleading or Fraudulent Electronic Messages: We do not tolerate unsolicited electronic messages. If you wish to report such unwanted messages or electronic fraud messages, please send an electronic message. You may not use our communication tools to send unsolicited messages or send content that violates our User Agreement. We automatically examine messages and may resort to manual filtering to determine if there are unwanted messages, viruses, malicious attacks, or any other suspicious or illegal activities.
Protection of Your Personal Information
When you provide us with your personal information, you agree to the transfer of this information outside the Kingdom of Saudi Arabia. We take all precautions to protect your information by not accessing, using, or disclosing it in an unauthorized manner. All personal information is encrypted. However, the internet is an unsafe medium, and we do not guarantee the confidentiality of your personal information. The username and password must be entered every time you log in to your account or perform any transactions on the website. The password must be chosen carefully using distinct numbers, letters, and symbols. Do not share your username and password with anyone. If you have any doubt about the compromise of your username and password, please immediately contact the customer service team and work to change the password by accessing the “My Account” section on the website.
How to Contact Us to Inquire about the (Privacy Policy)
If you have questions or concerns about our collection and use of your personal information, please contact the customer service team via the “Customer Support” link at the top of any specific web page on the website.
Disclaimer
Al Ray Al Saded Real Estate disclaims responsibility if the information available on the platforms is inaccurate, incomplete, or not up-to-date. The information has been provided for general informational purposes only. Any reliance by you on that information is entirely at your own risk. You agree to bear the responsibility for monitoring changes on our platforms. As of today, you understand that there are no public and comprehensive systems for the protection of personal data in the Kingdom of Saudi Arabia. On this basis, our processing of your data is based on our reasonable interpretation of the regulations we believe to be relevant, and the market practices of similar partners in the market. You also understand and agree that we will classify the data, to the extent permitted by the regulation, to Level 2 or Level 1 depending on the data status, for the purposes and in accordance with the Cloud Computing Regulatory Framework issued on March 14, 2019, by the Communications and Information Technology Commission (CITC) in the Kingdom of Saudi Arabia. You also agree to indemnify, defend, and hold harmless Al Ray Al Saded Real Estate, its affiliates, officers, directors, employees, contractors, agents, and licensors from and against any and all losses, liabilities, expenses, damages, and costs, including reasonable court costs and attorneys’ fees, arising from or resulting from your use of the platforms and any violation of the Terms of Use and Privacy Policy. In the event that you cause a technical disruption to the platforms or the systems that transmit the platforms to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages, and costs, including reasonable court costs and attorneys’ fees, arising from or resulting from that disruption.
